As the COVID-19 pandemic continues to impact businesses, companies are continually endeavoring to reimagine their operating models to ensure business continuity and resilience. At Infosys, we have learned valuable lessons from working with some of the largest and finest companies during these difficult times. We have found a way to transform the IT Services Delivery that can withstand future challenges. Our approach to every engagement is to balance the following five elements of the delivery based on the client's business needs.